I hope these answers to our most commonly asked questions will help you to choose the type of outdoor furniture, which is best suited to your lifestyle. Of course, we hope that you will choose ours, but most important, we want you to be happy with your decision. We know you are one of the savvy shoppers because you are taking the time to research the product or you wouldn't be reading this page! Please let us know if we can provide further assistance, we would love to hear from you.


How often do I need to refinish my furniture?

      This is not a cut and dry question like most people would expect. There are many variables that can affect your decision, for instance, is your furniture in the direct sun? Do you store it in the winter? Are you in a wet or dry climate? Well you get the idea!

      Many customers choose to let their cedar furniture weather to a silver gray and they love it! Others hate that look! The direct sun and constant exposure to weather conditions changes the surface color, but should not affect the structural integrity of the furniture. If you prefer the golden color of cedar, you will probably want to periodically refinish your furniture by applying a weather protectant of some type. If your furniture is not exposed to a lot of rain and it is stored in the winter, you may not have to ever or rarely refinish. On the flip side, if your furniture is out year round and you want to maintain that natural golden color of wood, then you will definitely want to clean and reapply a weather protectant.

It is all a matter of personal preference!


What kind of product do I use?

      There are many products available and you can generally find them at your local paint supplier or home center. Some things to consider are: your weather exposure. Dry or wet climate? Oil or water based products? Environmental issues are also important! Is the product toxic and difficult to dispose of or clean up? Do you have a problem with insects? Cedar is naturally resistant to bugs, but some products have additional resistance. If you live in a very wet climate, you will want to make sure you find a product with a mold inhibitor, this is usually included in a good product. Mold will grow on anything including glass if you let it! Always make sure you clean it off! UV protection (protection from the sun) is also an important thing to look for, and all of the good products should feature this aspect.

      We have used a several types of weather stains over the years but have found  that Sun Frog Deck Sealer in a cedar tone has worked the best for us. It has the mold inhibitor in it along with UV protection. You can log onto www.sunfrog.com and read all about it.
    

How do I clean my furniture?

      If you have a pressure washer, you are way ahead of the game! Just use a wood cleaner and water and let it dry before you apply anything. If you do not have a pressure washer, then you can apply a cleaner with a brush or rag and rinse with the hose. Always, be sure to clean your furniture before you apply paint, stain or whatever.


Do I need to store my furniture in the winter?

      It is always best if you can put the furniture away in the garage or shed for the winter, to prolong the aging process. If you do not have a place to store the furniture and you would like to cover it, just remember to make sure the furniture is dry before you cover it! Plastic tarps often can promote mold growth or will leak, so be careful! Furniture covers are available in some stores and on our web-site.


Is cedar a good wood for outdoors?

      Western Red Cedar is one of the best woods available to make anything for outdoors. This wood is used to build houses, decks, roofs, etc. It is native to the Pacific Northwest, so it is a product of a wet climate and will withstand a lot of moisture. However, it is also very good in a dry climate, but will require some sort of UV protection and is best to keep a weather stain applied in this type of climate. In my travels, I have heard time and time again from people who have had a particular cedar piece of furniture that their parents or grandparents made and it is still being used. I believe with a little care your furniture could last 40 or 50 years! Even 15 to 25 years is a great lifetime. We use only kiln dried cedar, which is the very best because it will not shrink or warp!

Return Policy

In the unlikely event you are not satisfied with your retail purchase within 15 days of receipt, Wood Country.com will refund your original purchase price of the product, less any shipping and handling charges, as long as it is returned in its original package and in new, unworn and resalable condition. Customer is fully responsible for any return shipping charges. Custom made items are not refundable.

Natural characteristics of cedar are not valid reasons for return of the product. The surface color will change according to weather conditions and does not affect the structure of the product. It is the owner’s responsibility to care for the surface and maintain a desired color. Minor cracking may occur naturally with a cedar product and is not a reason to accept return of the product.

Color of each piece of furniture is unique and cannot be duplicated. Cedar comes in a wide range of colors and when a stain is applied the colors will vary widely.

Shipping Damage

Consumers have a right to inspect package contents when accepting delivery from the United Parcel Service and “noting” any appearance of damage when signing. (Our products are not shipped out from us with damaged, torn or excessively taped packaging) If you receive an order in this poor condition, it was obviously sustained in transit and not the fault of Wood Country.com. If you are not home when your order is delivered, please inspect the contents as soon as possible and immediately notify UPS and Wood Country.com of any damages you may have sustained in shipping as a claim must be filed within 15 days of receipt.

Cancelled/Refused or Undeliverable Orders –

Customer is fully responsible for all shipping charges (round-trip) on a cancelled, refused or undeliverable order after product has already been shipped and/or a 15% restocking charge or cancellation fee.

Colored Weather Stains –

Our colored weather stains in red, green, white and gray are semi-transparent so that the wood grain is visible and when exposed to the outdoors will gradually fade.

Warranty –

We warranty our products to be free from defects in workmanship or material under normal use for a period of 30 days from date of purchase. If any item or furniture component purchased from us is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use. Parts or items claimed to be defective must be returned to us per our instructions. Repaired or replaced products will be re-shipped to the purchaser at our expense within 30 days. This warranty is enforceable only by the original purchaser of the product.