In the unlikely event you are not satisfied with your retail purchase within 15 days of receipt, Wood Country.com will refund your original purchase price of the product, less any shipping and handling charges and a 20% restocking fee, as long as it is returned in its original package and in new, unworn and resalable condition. Customer is fully responsible for any return shipping charges. Custom made items are not refundable.
Natural characteristics of cedar are not valid reasons for return of the product. The surface color will change according to weather conditions and does not affect the structure of the product. It is the owner’s responsibility to care for the surface and maintain a desired color. Minor cracking may occur naturally with a cedar product and is not a reason to accept return of the product.
Color of each piece of furniture is unique and cannot be duplicated. Cedar comes in a wide range of colors and when a stain is applied the colors will vary widely.
Consumers have a right to inspect package contents when accepting delivery from the United Parcel Service and “noting” any appearance of damage when signing. (Our products are not shipped out from us with damaged, torn or excessively taped packaging) If you receive an order in this poor condition, it was obviously sustained in transit and not the fault of Wood Country.com. If you are not home when your order is delivered, please inspect the contents as soon as possible and immediately notify Fed Ex and Wood Country.com of any damages you may have sustained in shipping as a claim must be filed within 15 days of receipt.
Cancelled/Refused or Undeliverable Orders –
Customer is fully responsible for all shipping charges (round-trip) on a cancelled, refused or undeliverable order after product has already been shipped and/or a 20% restocking charge or cancellation fee.
Colored Weather Stains –
Our colored weather stains in red, green, white and gray are semi-transparent so that the wood grain is visible and when exposed to the outdoors will gradually fade.
We warranty our products to be free from defects in workmanship or material under normal use for a period of 30 days from date of purchase. If any item or furniture component purchased from us is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use. Parts or items claimed to be defective must be returned to us per our instructions. Repaired or replaced products will be re-shipped to the purchaser at our expense within 30 days. This warranty is enforceable only by the original purchaser of the product.